Do you sell to the public?
At this time, we only wholesale to retailers. If you are not a retailer, you can find our products at stores across Canada.
How do I see pricing?
Since we are strictly wholesale and do not sell to the public, please register to create an account. Once you are approved you will have full access to the website, and you will be able to see pricing.
How do I register?
Please follow this link to register and create an account: https://www.simiaccessories.com/login?create_account=1.
What is your minimum order?
Our minimum order is $250 before taxes and shipping. Each item has its own minimum quantity too, but we keep our minimums very low (usually 2, 3 or 4 units per item). This allows our customers to order a huge assortment of merchandise without committing to big quantities!
What is my freight charge?
We do not have a flat shipping rate. Your freight charge will depend on the size of the order, weight and dimensions of the box(es) and your location. On average, freight is roughly 5% of the order. We have favourable rates with both Canpar and Canada Post.
What courier do you use?
Orders are shipped via Canpar and occasionally with Canada Post for rural locations. If requested, we will gladly ship with your courier.
I just placed my order. When will it be shipped?
In-season orders are normally shipped within 1-3 business days. There may be delays during busy times. If you require immediate shipping, please let us know and we’ll gladly work with you!
I just placed a prebook order. When will it be shipped?
We’ll ship when you want us to! You can leave us a note with your requested ship date during checkout. If you don’t leave a note, we’ll be in touch via phone or email shortly after confirming your order. At that time, we’ll confirm the ship date and payment information, and discuss any other requests or concerns you may have.
When do I pay for my prebook order?
We will process payment for your prebook order when it ships.
What is the advantage of placing a prebook order?
We always recommend prebooking to reserve your inventory before the season starts. If you prebook, you basically have first dibs on our merchandise. While we do offer a huge variety of items in-season, merchandise is liable to sell out.
What is your return policy?
As is the norm in our industry, we do not offer returns or exchanges. All damages and discrepancies must be reported to us via email within 7 days of receipt of your order. A photo must be included in the email along with customer number or company name, invoice number, item number and quantity. Your credit will be applied to your next order.
What size is your clothing?
Our clothing is one size and designed to fit a variety of shapes and sizes. Many retailers love one size as it makes it easy to accommodate a range of different customers with the same piece of clothing!
Do you attend any trade shows?
We show our line at the Mode Accessories Show and the Toronto Home + Gift Market (formerly the Toronto Gift Fair). Both shows take place in Toronto twice a year, in January and August. New this year, we’ll be attending the Thredz Show at the Toronto Congress Centre in September.
Do I need to make an appointment to stop by your showroom?
No appointment is necessary! Feel free to stop by during our business hours. We’re open Monday to Friday from 9am to 6pm. If you’ve never shopped with us before, please make sure to bring a copy of your business license or GST number and a business card.
We conveniently offer cash and carry at our showroom, so you can take your order with you. Once you place your order, we’ll have it ready for you in as little as 10 minutes.
I don’t live in the Toronto area. How can I get a personalized experience?
We would love to hear from you, walk you through our line and share our expertise! Feel free to call us at 416-783-0123 or send us an email to email@example.com. If you leave us a voicemail after hours, we’ll return your call the next morning.
I’ve just opened my business and I don’t know where to start!
We work with many new business owners. Please call us at 416-783-0123 or email firstname.lastname@example.org and we’ll gladly help you pick out some great pieces for your new store!
How do you select the merchandise you carry?
We take great care in designing and selecting our collections each season. We know you have a variety of customers with different styles, tastes, sizes and ages. Our buying team is always thinking of your customers’ needs!
I still have further questions. How do I contact you?
We’d love to hear from you! Give us a call at 416-783-0123 or send us an email to email@example.com.